Privacy Policy
LUCENOR (“we”, “us”, “our”) is a limited liability company incorporated in the State of Delaware, USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or contact us in connection with our services. Please read it carefully. If you do not agree with its terms, please discontinue use of our site.
1. Data Controller
The data controller responsible for your personal data is:
LUCENORA Delaware Limited Liability Company
United States of America
Contact: via the contact form on our website.
2. Data We Collect
We may collect the following categories of personal data:
- Contact data — name, email address, phone number, company name, submitted through our contact form.
- Communication data — content of messages you send us.
- Usage data — IP address, browser type, pages visited, time spent on pages, collected automatically via cookies and analytics tools.
- Preference data — cookie preferences you express on our site.
We do not collect sensitive personal data (e.g. health, financial, biometric) through this website.
3. Purposes and Legal Bases
| Purpose | Legal basis |
|---|---|
| Responding to enquiries submitted via the contact form | Legitimate interest / pre-contractual steps |
| Improving our website and user experience | Legitimate interest |
| Analytics and audience measurement | Consent (cookie banner) |
| Compliance with legal obligations | Legal obligation |
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described above:
- Contact form submissions: up to 3 years from the last interaction.
- Analytics data: according to the retention settings of the analytics provider (typically 14 months).
- Cookie consent records: up to 13 months.
5. Data Sharing
We do not sell your personal data. We may share it with:
- Service providers acting as data processors (e.g. hosting, email delivery, analytics) under appropriate data processing agreements.
- Authorities when required by applicable law.
6. International Transfers
As a US-incorporated company operating internationally, your data may be transferred to and processed in countries outside your country of residence, including the United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses adopted by the European Commission.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data.
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us via the contact form.
8. Cookies
We use cookies and similar technologies on our website. For full details, please refer to our Cookie Policy.
9. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.